Curbside Pickup

Pickup appointments are available at six branches:

  • Arbor Hill/West Hill
  • Bach
  • Delaware
  • Howe
  • Pine Hills
  • Washington Ave.

Curbside pickup rules: 

  • Curbside pickup is by appointment ONLY.
  • At this time, you may place requests for books, audiobooks, DVDs, CDs, and museum passes.
  • Patrons may request up to 10 items per library card, per day. MyCARD holders may request up to 3 items per day.
  • Please do not use the library pickup areas to return items. Items must be returned in the library book drops only.
  • Wait times for requests may be longer than usual due to the 48-hour material quarantine. We appreciate your patience. 

Watch the curbside pickup instruction video

Browsing the Collection

  • Browsing of the collection is allowed inside at five of branches: Arbor Hill/West Hill, Bach, Delaware, Howe, and Pine Hills.
  • Appointments to browse are strongly encouraged. Walkups may be allowed, but you may have to wait to enter the building until there is enough space for social distancing or make an appointment to return at another time.
  • Select parts of each building’s collections will be available. The library materials may be in a different spot than you’re used to, so please ask the staff to help you find what you’re looking for.
  • Checkouts will be done inside the branches.
  • Other parts of the buildings, including restrooms, will be closed to the public.

 

Using Curbside Pickup at APL

STEP 1: PLACE YOUR ORDER

There are three ways to request items for pickup: online catalog, phone, and email. Please note that due to staffing levels, we cannot guarantee same day pickup for your requests. Remember, we are only accepting requests for books, audiobooks, DVDs, and CDs.

Online Catalog:

  • Use the online catalog to search and place a hold on the items you want.
  • When placing your hold, remember to select the appropriate branch for the pickup location. This step is very important!

Phone:

  • Call the branch where you’d like to pick up your items and put your request in with a staff member.
  • The request phone lines are staffed Monday through Friday from 10 am until 5 pm.
  • Arbor Hill/West Hill: (518) 694-0596 x221
  • Bach: (518) 482-2154 x221 
  • Delaware: (518) 463-0254 x221
  • Howe: (518) 472-9485 x221
  • Pine Hills: (518) 482-7911 x221
  • Washington Ave.: (518) 217-5601 (This is a temporary number while main phone system is repaired. – 3/16/21)

Email:

*Not sure what to read or watch next? Call or email the staff and talk to a librarian for recommendations!*

STEP 2: WAIT FOR NOTIFICATION & SCHEDULE PICK UP

  • You will be notified when your order is ready. 
  • Staff will schedule an appointment for you to pick up your items.
  • Appointments are available Monday through Friday between 12:00 pm and 5:30 pm.
  • You may request a walkup appointment or a curbside in-vehicle appointment.

STEP 3: PICK UP YOUR ITEMS

  • Visit the designated pickup library at your appointment time. 
  • Be sure to wear a face mask as they are required for all pickups.
  • Follow the directions for drive up or walk up below.

Drive Up:

  • Park in one of the designated spaces.
  • Call the number on the sign and briefly speak to a staff member.
  • Your order will be brought to your vehicle by a staff member who will be wearing gloves and a face mask.
  • Please confirm the last four digits of your library card number for staff.
  • Stay seated in your vehicle as staff place the bag of items in the trunk or back seat (whichever you specify). 
  • Enjoy your items at home.

Walk Up:

  • When you arrive at the library, please follow the instructions on the front door.
  • Please confirm the last four digits of your library card number for staff.
  • Your items will be brought out in a bag and placed by the front door.
  • Once staff is back inside the building, you may take your bag and enjoy your library items at home.

STEP 4: RETURN YOUR ITEMS

  • All library items must be returned via book drops.
  • Library staff will not accept returns at pickup appointments.
  • Returned items are quarantined for 48 hours before being checked in and put back into the collection for someone else to borrow.

PLEASE REMEMBER