In-Person Services Now Available at AH/WH & Howe by Appointment

September 14, 2020 | Library News

APL is now providing in-person appointment services at two locations—Arbor Hill/West Hill Branch and Howe Branch.

“APL staff are thrilled to welcome patrons inside our Arbor Hill/West Hill and Howe branches for appointment services,” said APL Executive Director Scott C. Jarzombek. “Our patrons have been asking to use computers, make copies and fax documents, and get information and research assistance from librarians. The pandemic required us to modify our buildings, institute cleaning and safety protocols, and train staff on new procedures. We are now ready to safely provide these much-requested in-person services by appointment at two locations.”

Starting today, Sept. 14, library patrons may use the following services, all of which require an appointment, at the Arbor Hill/West Hill and Howe branches:
• Copy, print, scan, and fax documents
• Use a computer
• Purchase or replenish a CDTA Navigator card
• Get reference and research assistance from a librarian
• Utilize a notary (limited branches and hours)

Patrons can request appointments by calling the Arbor Hill/West Hill Branch at (518) 694-0596 x221 or the Howe Branch at (518) 472-9485 x221.

Appointments are available Monday through Friday from 12:30 pm to 5:30 pm. Times and services may be limited due to availability, staffing, and distancing requirements.

In order to accommodate in-person services, the APL branches are following established COVID-19 distancing and cleaning protocols. Masks that cover the mouth and nose must be worn by everyone over the age of two. Hand sanitizer and wipes are available for patrons. Desks and equipment are safely spaced. Clear plastic barriers and floor distance markers have been installed. Appointments are limited to one person at a time. Seating is limited to patrons using computers or working with a librarian. The collections, newspapers, toys, games, water fountains, and restrooms are unavailable. Surfaces, equipment, and computers are cleaned before and after each appointment.

Curbside pickup appointments are continuing at Arbor Hill/West Hill and Howe, in addition to Bach, Delaware, and Pine Hills.

The North Albany and Washington Ave. branches remain closed.

Stephanie Simon

Stephanie Simon is manager of APL's Communication and Creative Services Department, which provides content and information for the library's website, social media, publications, videos, podcasts, and other outlets. Stephanie also manages APL's public relations and marketing efforts.